Frequently Asked Questions


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Frequently Asked Questions

Q: Is there a limit on the amount of medications I can get help with?

A: No, not at all. As long as the medications you are taking are available on the program.

Q: How do I start the application process?

A: You can apply online here by completing the patient form (the apply now button) and paying your ONE-TIME application fee of $35.00. We do NOT charge any administrative fees until we have approval for each patient.

Q: How will I know when I have been approved?

A: The information available to you here on our site is a “pre-approval” process. If you have answered most of the pre-qualifying questions correctly, than that is a good indication of approval. However, once we have been notified of final approval we will contact you.

Q: Is there any fee for this service?

A: Our program has worked for so many years because it is a very simple formula. It is our goal to be a cost savings option to each patient. After we have received your application, we will contact you to discuss your options, including what you can expect your monthly service fee to be. In most cases, this is a very minimal administrative fee assessed too properly manage your assistance program. Keep in mind that all of your medication on the program will come to you most likely in a 90-day supply at no cost.    

Q: How does my medication come to me?

A: Each pharmaceutical company has specific shipping guidelines that we have to adhere too. Typically your medication will be delivered to your home or your doctor’s office. In some cases you may even pick your medication up at your local pharmacy with a pharmacy card. Once we have you enrolled, you will receive a welcome packet from Medication Outreach that is designed to keep you organized. In your packet you will find a list of medications we are assisting you with and where you can expect them to be delivered.

Q: Who qualifies for this program?

A: The outline for approval is as follows:

  1. Income guidelines range for a single person from $8,000-$100,000 a year.
  2. Insurance allowance depends on the pharmaceutical company involved. Some will allow insurance, while others will offer co-pay assistance if your medication is unaffordable.
  3. You must be a US Resident, or documented resident.
  4. Must have a licensed practitioner prescribing medication. (Your doctor)
  5. You must be able to provide income documentation such as W2, 1099, Social Security Benefit letter, or most recent 1040.

Please keep in mind that there are some specialty cases additional information may be required. If this is the case, we will notify you.

Q: Can I apply for this program if I have a Medicare Part D plan?

A: Absolutely. Because Medicare Part D brings about costly premiums, deductibles and co-pays along with the dreaded donut hole, the pharmaceutical companies are aware of the financial burden it carries. In most cases, there is several cost saving options for patients enrolled in Medicare Part D.

Q: What if I have prescription coverage?

A: If your medication is not available through your insurance company or you have unaffordable co-payments and deductibles, more than likely we can help.

Q: How are my refills handled?

A: We have a computer software program that monitors and manages patient refills. We work directly with your prescribing physicians to ensure your refills are processed on average four weeks before you are out of your previous shipment. There is NO reordering on your part. We service, facilitate, and maintain each medication for you. We understand the importance of communication when it comes to your medication, which is why our advocates will give you a courtesy call when your medication has been refilled.

Q: What if I am taken off of a medication or I need to add one?

A:  Communication is key here! Adding medication or removing medication from your chart is not a problem, however we need you to communicate with us should any changes occur. We do not want too request refills for a medication you are no longer taking. Also, in order to add a medication to your chart, we need to complete the proper paperwork on your behalf to get you enrolled. If you are prescribed a new medication, the first thing you need to do is contact our office and notify us. More than likely we will not need any additional information from you other than the name of the medication, and the prescribing physician.

What if I have additional questions not answered here?

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Should you have additional questions not answered here, you are welcome to contact us at the following:

Phone: 1 (866) 446-0933
Email: mocresource@yahoo.com